Canyon Ranch Lenox

Amazing spa services and facilities. We went for a treat after moving and enjoyed a couples massage and mani/pedis. We would definitely go again, but it seems they don’t allow you to just book services or visit without either staying at the resort or booking a one day pass, only on Sundays or Thursdays. Exclusive, but definitely worth it. We’ll likely return for a proper vacation and classes at some point.

I just returned from 3 nights at CR and all I can say is WOW! I found the service to be excellent all around. The guides, aestheticians, masseuses, program advisors, instructors, restaurant staff etc. were professional, informative and helpful. Only one woman didn’t seem thrilled to be there, but hoping she was just having a bad day. I cannot say enough about the beautiful outdoors and how perfectly it is maintained. It didn’t hurt we had 4 gorgeous end of summer days. The spa is lovely, and the staff was on top of everything. The food is decent. I can’t say much about this because I’m very selective (picky) and the food was VERY healthy, so I found it a little challenging. Overall, I had a fantastic time. I would return in a heartbeat. If you are looking for a vacation where you can focus on your overall health and wellness with some new tools in your “toolbox” this could be the trip for you.

Fiancés words not mine- Definitely a great first Time experience. Lisa the masseuse was very experienced and accommodating and the spa staff Truly the definition of professional and calming. They did not get frustrated or upset with me because I was absolutely clueless. The property was huge and even the gate security was pleasant and very helpful. He knew who I was before I could fully tell him my full name. Definitely worth the money and drive. Thanks Canyon Ranch for the upmost treatment and taking care of me and my unborn baby!

I recently had a highly disappointing experience at the Canyon Ranch Hotel. The moment I stepped into my room, I was hit with an unpleasant smell that lingered throughout my stay. Adding to my disappointment, the staff seemed to be non-existent, as it was nearly impossible to find someone for assistance. The room itself was basic and lacked any notable amenities, making it difficult to justify the high price tag. The service was truly atrocious, with no effort made to address my concerns or make my stay enjoyable. Honestly, I wouldn't recommend this hotel even if it were offered for free. The Canyon Ranch Hotel was an absolute nightmare. The room reeked of filth, the staff were nowhere to be found, and the pitiful amenities did not justify the exorbitant price. It was so unbearable that I had to flee in the middle of the night, enduring a grueling 3-hour drive home. Avoid this wretched place at all costs! To add insult to injury, when I attempted to voice my grievances by calling the manager, I was informed that she was conveniently on vacation. It seemed as though the entire staff had vanished, leaving me to deal with the appalling conditions and lack of service on my own. It was a frustrating and infuriating experience, and one that I will not soon forget.